Industrial Automation Magazine India

Call Center Analyser, for Com.X IP PBX

Published on : Tuesday 30-11--0001

Overview

• Comprehensive Reports: Display accurate and clear information of your business call center activity in formatted tables and informative charts
• Affordable: Once off, license purchase for the complete Analyser package
• Integrated: Powered by Asternic Call Center Stats Pro 2, pre-integrated within Com.X PBX for ultimate flexibility and ease of use
• Web based: All setup and report reviews via web browser interface

Highlights

Administrator, Agent and User access and permission assignments

“White boarding”: Agent and queue real-time activity reporting

Create multiple, scheduled email reports

Predefined and custom report tools

Listen and Whisper to agents calls in progress

Supported on all software version 1.3 PBX platforms

Features

Report Generator

• Predefined reports
• Custom report "designer" tool

Report types (in-line help):

• Call Distribution
• Agent
• Answered Calls
• Unanswered Calls
• Agent statistics
• Service level report

Comprehensive Search

• Agent
• User ID
• Queue
• Call duration
• Call date and time

Report Presentation Format

• Graphics
• Tables (csv, pdf)
• Real-time monitor
• Scheduled, multiple email reports

Real-time "white boarding"

• Queue summary
• Agent status per queue
• Whisper and Listen feature

 Far South Networks (Pty) Ltd.South Africa,Telephone: +27(0)21 700 8260,Email:[email protected]