Industrial Automation Magazine India

Hyundai Motors emphasise on Customer and Employee Safety at Dealerships

Published on : Tuesday 05-05-2020

Hygiene and Sanitisation check list of High Touch Points at all Dealerships and service workshops.

Mumbai, May 04, 2020: Hyundai Motor India Ltd, country’s first Smart Mobility Solutions Provider and the largest exporter since inception, has set Customer and Employee Safety as Top Priority with the announcement of a comprehensive list of measures, aimed at ensuring Dealership Preparedness to meet the highest levels of sanitation and hygiene across all its Showrooms and Workshops. Commenting on the development, Mr SS Kim, MD & CEO, Hyundai Motor India Ltd, said, “The Safety and Well Being of our Customers and Employees is Paramount. With the evolving situation, we must adapt ourselves for the future. Under the umbrella of the ‘Hyundai Cares’ initiative, we are geared up to meet these challenges with sufficient measures that will Enhance Customer Confidence while also ensuring a Safe Showroom & Workshop Environment for Customers and Employees. Our carefully thought out initiatives will encompass all ownership aspects of Hyundai Cars for New & Existing Customers.”

Under the ambit of the ‘Hyundai Cares’ initiative, HMI has laid down guidelines to be followed at its Dealerships across India that encompass all facets of customer interactions from their arrival to departure at Showrooms and Workshops. This will include Display car & Test Drive car preparedness, Customer Lounge & Washrooms sanitization (showroom & workshop), Delivery process of New car & Serviced car, Contactless Demonstration and servicing. To ensure the safety of facilities are not compromised, scheduled sanitisation drives are planned and for various customer touch points, regular sanitisation contingencies have been established along with thermal screening of employees and visitors.