BBVA takes employee training to the next level with new courses on generative AI
Published on : Monday 29-07-2024
BBVA is also looking to strengthen its educational ecosystem through partnerships with prestigious institutions.
July 2024 – BBVA has taken a firm step toward the future by expanding its Data University program, which now features new courses on generative artificial intelligence (generative AI). As part of the agreement signed with OpenAI, the bank is calling on its employees, from data scientists to any other member of the team, to apply the latest advances in AI, machine learning and advanced analytics in developing innovative financial products. BBVA’s Data University has already impacted more than 50,000 employees in 6 years, of whom nearly 5,000 have completed specialised courses. BBVA is also looking to strengthen its educational ecosystem through partnerships with prestigious institutions such as the University of Navarra, Telefónica and Coursera.
AI has been around for decades, but has experienced explosive growth in recent years. BBVA has been integrating it for years in its transformation strategy, along with advanced analytics, to make its services increasingly personalised and meaningful for its customers and to automate its internal operations. In response to the demand and the need to incorporate these new capabilities, Campus BBVA—the Group’s training model—has been proactive in designing an innovative training proposition that is enabling professionals to acquire these skills according to the level required in their daily work. Historically, courses tended to focus on predictive AI, encompassing advanced machine learning techniques, natural language processing (NLP) and big data analytics. With the recent surge in generative AI, BBVA has updated its training catalog by including modular programs designed to democratise access to such content and tailor it to the needs of each professional profile.
The agreement with OpenAI has marked a decisive step forward in the use of generative AI. Along with the deployment of the 3,000 ChatGPT Enterprise licenses that have been handed out to a group of employees from all of the Group’s geographies, a playlist has been designed and structured to include specific training resources on generative AI with the aim of speeding up the uptake of the capabilities needed to make a more effective use of the licenses. This playlist, available at Campus BBVA, includes:
·First steps with generative AI tools and ChatGPT Enterprise
·Prompt engineering
·Key capabilities for an AI professional
According to Elena Alfaro, head of AI Adoption at BBVA, “the goal is for employees to integrate the use of ChatGPT Enterprise in their daily work and to succeed, continuous training is key, as is keeping up to date with this ever-changing technology.”
Aside from this core training to make users more proficient in the use of generative AI, BBVA is busy designing an advanced program to enable data scientists and engineers to take part in building solutions leveraging the use of the large language models behind this technology.
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