Industrial Automation Magazine India

Samsung India launches massive vaccination drive for customer service engineers and staff

Published on : Monday 14-06-2021

Vaccination of 20,000 customer service staff at Samsung India begins, contactless services to remain in focus.

Gurugram, India – June 12, 2021 – Vaccination of nearly 20,000 customer service engineers and staff at Samsung India has begun in the right earnest, with the Company focusing on employee safety, especially those on the frontline, as well as the safety of consumers who may need assistance with their favourite Samsung products including their Galaxy phones, TVs and digital appliances.

Several steps have been adopted by the Company to boost customer confidence. This includes online appointment booking for consumers, pick and drop service for mobiles and tablets as well as technical support on WhatsApp.

At the service centres, apart from all hygiene measures being taken at the entry points – temperature checks and hand sanitization – service counters have been equipped with sneeze guards and queue management is in place allowing only limited customers in at one time. In addition, the service team will sterilize the handset using the Samsung UV Sterilizer before handing it back to the customer.

Samsung Service engineers attend to consumers at service centres and also visit their homes to attend to service calls.

"There is nothing more important to us than the safety of our consumers and partners. Our service engineers are being vaccinated across the country and we have also launched a slew of initiatives to ensure consumers can avail services as per their convenience. Consumers can also utilize our bouquet of digital service offerings to get their queries resolved," said Sunil Cutinha, Vice President, Customer Service, Samsung India.

Customers who want to visit any of Samsung's service centres to get their smartphones and tablets repaired can book their appointments online on www.samsung-appointment.com or through the Samsung MyGalaxy App and the Samsung Members App, for a preferred day, time and location.