Industrial Automation Magazine India

HCL Technologies partners with Bobble AI

Published on : Wednesday 13-01-2021

To offer customer engagement solutions for banking and insurance sectors.

India, New Delhi, January 12, 2021: Bobble AI an Artificial Intelligence (AI) innovation company has partnered with leading global technology company HCL Technologies (HCL) to offer customer engagement solutions in the open banking space through a plug-n-play White-label Keyboard SDK (Software Development Kit).    

The keyboard-based solution, an innovation by Bobble AI, creates a unique advantage and strengthens HCL’s relationships with its Banking and Insurance Clients, building a competitive advantage by offering clear benefits including increased revenue and reduced customer acquisition cost.

The solution, which will be deployed remotely, will help HCL’s Banking Clients develop a 360-degree understanding of their consumers based on smartphone behaviour across 24x7 usage. With this knowledge, HCL’s Banking Clients will be equipped with a far better communication and acquisition strategy for cross-selling its wide-range of products and services.

The Bobble AI Keyboard SDK offers core typing functionalities like auto-correct, word predictions, swipe-to-type, speech-to-text, clipboard, and more.  In addition to English, these features work efficiently in 36 Indic languages and over 100 International languages.

The solution seamlessly integrates with a bank’s mobile app, giving consumers access to services while creating an opportunity for banks to extend their features and offerings to their consumers based on real-time intent. It serves as both a strategic driver for promoting mobile banking services and helps banks regain P2P (peer-to-peer) transactions that may be lost to digital wallets and other dedicated solutions.

Ankit Prasad, CEO & Founder, Bobble AI said, “Keyboard is essentially the first customer engagement tool for any connected device in today’s world and a relevant and focused integration in the mobile app helps in building quick revenue growth, helps to reduce customer acquisition cost, significantly boosts engagement with the users and more importantly gives a competitive edge. Together with HCL, we aim to engineer an innovative infrastructure of white-label solutions that will help banks and their FinTech partner ecosystem create differentiated Open Banking strategies and implement them.”

“Our partnership with Lemon Advisors UK Ltd., a global tech advisory firm, is helping us strengthen our activities in the UK and other emerging markets across EU and APAC adding value to our prospective customers’ businesses,” Ankit added.