Industrial Automation Magazine India

IBM launches new innovative capabilities for Watson

Published on : Saturday 12-12-2020

IBM Research innovations in natural language processing, automation and building trust to be commercialised in Watson products.

Bangalore, December 10, 2020: IBM has announced innovative new capabilities planned for IBM Watson designed to help scale the use of AI by businesses.

Developed by IBM Research, the new capabilities are designed to improve the automation of AI, provide a higher degree of precision in natural language processing, and foster greater trust in outcomes derived from AI predictions. They include:

Reading Comprehension is based on an innovative question-answering (QA) system from IBM Research. Currently in beta in IBM Watson Discovery, it is planned as a new feature that can help identify more precise answers in response to natural language queries from vast troves of complex enterprise documents. It also provides scores that indicate how confident the system is in each answer.

FAQ Extraction uses a novel NLP technique from IBM Research to automate the extraction of Q&A pairs from FAQ documents. Currently in beta in IBM Watson Assistant's search skill, it is planned as a new feature to help businesses keep virtual assistants up-to date with the latest answers and reduce the time-consuming process of manual updates.

A new intent classification model is now available in IBM Watson Assistant. It is designed to more accurately understand an end-user's goal or intent when engaging with a virtual assistant and to enable administrators to train the system faster. The model provides more accurate results from less data versus compared commercial systems1. This can help businesses go live with virtual assistants in a few days while achieving high accuracy.

Watson Discovery now includes support for 10 new languages including Hindi. With this capability, it can now natively understand the meaning of Hindi text written in Devanagari script and extract useful information from it such as business keywords, named entities, relationships, perform sentiment analysis, and other such NLP features. IBM Research - India collaborated with its AI Horizon Network partner – IIT Bombay to lead this effort.