Industrial Automation Magazine India

Keeping customers working safely with advanced tech support from Ametek Surface Vision

Published on : Wednesday 12-08-2020

AMETEK Surface Vision has a broad product range optimised for the monitoring and inspection of webs and surfaces.

Hayward, USA, August 10, 2020 – AMETEK Surface Vision, a world leader in automated online surface inspection solutions, has extended its global service and technical support for industrial customers to ensure operations continue safely and effectively. The pandemic has seen an increased demand in critical industries such as nonwovens, paper, and food packaging. AMETEK Surface Vision has fast-tracked its enhanced plans for remote support to ensure maximum productivity and efficiency in these areas. Surface Vision’s two surface inspection and monitoring product lines, the SmartView® and SmartAdvisor® systems, are in use by customers around the world, requiring continual support in a range of industries including metal, paper, plastics, and non-wovens.

In particular, the company has seen an increase in requests to optimise systems detection and classification as industrial mills have changed their product mixes in response to the pandemic. Surface Vision provides a full-featured remote support platform to facilitate these requests, allowing mills to adapt to changing priorities.

With travel restrictions in place due to the Covid-19 pandemic, Surface Vision customer support engineers are working more remotely, which has allowed the team to be more responsive as they are available online for longer. 

Technical services have been extended with a new Preventive Maintenance Remote Check-up Service. This service will ensure that the equipment is proactively reviewed on a regular basis, uncovering potential issues before they become a costly problem.

Yamina Lansari, Global Manager of Technical Services at AMETEK Surface Vision, comments, “The pandemic has prompted us to evaluate how effectively we deliver services to our customers.

 Our support service is built as a partnership with our customers, who often have mission-critical systems that need our help. Our service engineers are well versed in, and available for, remote service delivery. On-site service is also available to supplement and augment our remote offerings where it is business-critical and where regulations allow.” 

Additional extended services include a secure remote portal where Surface Vision can quickly and safely restore service to critical surface inspection and monitoring equipment. The company will also provide customers access to internal expertise and a large product knowledge database, as well as process surveillance applications.